Effective Date: July 20, 2026
Aqua Hale respects your privacy and is committed to protecting the personal information you provide when visiting aquahale.com, creating an account, placing an order, enrolling in a subscription, contacting our team, or otherwise using our website.
Information We Collect
We may collect information you provide directly, including:
• Your name
• Billing and shipping addresses
• Email address
• Telephone number
• Account login information
• Order and subscription information
• Spa manufacturer, series, model, year, or serial-number information
• Communications submitted through email, forms, or website chat
• Any other information you voluntarily provide
We may also automatically collect certain technical information when you use the website, including:
• Internet Protocol address
• Browser and device information
• Pages viewed and links selected
• Referring website
• Approximate location
• Shopping-cart activity
• Cookie and analytics information
Payment Information
Payments are processed through third-party payment providers. Aqua Hale does not directly store complete credit-card numbers or payment security codes. Payment providers may collect and process payment information according to their own privacy policies.
How We Use Information
We may use personal information to:
• Process, fulfill, and deliver orders
• Create and manage customer accounts
• Establish, bill, administer, and cancel subscriptions
• Send order, shipping, account, and subscription notices
• Identify products compatible with a customer’s spa
• Respond to customer-service questions
• Provide website chat support
• Prevent fraud, misuse, and security incidents
• Maintain and improve the website
• Comply with legal, accounting, and tax obligations
• Send marketing communications when permitted by law
The Federal Trade Commission advises businesses to provide accurate privacy representations and maintain security appropriate to the information they possess. Federal Trade Commission
Cookies and Similar Technologies
Aqua Hale and its service providers may use cookies and similar technologies to operate the website, remember shopping-cart contents, maintain account sessions, process purchases, understand website use, and improve performance.
You may adjust cookie settings through your browser. Blocking essential cookies may prevent parts of the website, cart, checkout, or customer account from working correctly.
How We Share Information
We may share information with service providers that help us operate the business, including:
• Website hosting and ecommerce providers
• Payment processors
• Shipping and fulfillment providers
• Email-delivery services
• Analytics providers
• Fraud-prevention and security providers
• Customer-support and chat providers
• Professional advisers, including accountants and attorneys
We may also disclose information when required by law, to protect our legal rights, to investigate fraud or misuse, or as part of a merger, acquisition, financing, or sale of business assets.
Aqua Hale does not sell personal information for money.
Subscription Information
When you enroll in a subscription, we use your contact, order, delivery, and payment information to process recurring charges and scheduled shipments. Subscription information is retained for as long as needed to administer the subscription, maintain required records, resolve disputes, and comply with applicable law.
Marketing Communications
You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us. Transactional emails concerning orders, accounts, payments, shipments, and subscriptions may still be sent.
Commercial email practices are governed by requirements that include accurate sender information, non-deceptive subject lines, an opt-out method, and a valid postal address. Federal Trade Commission
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, subscription administration, customer service, accounting, tax reporting, fraud prevention, dispute resolution, and legal compliance.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, electronic transmission, or storage system can be guaranteed completely secure.
Children’s Privacy
The website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. The Children’s Online Privacy Protection Act places special requirements on services directed to children or knowingly collecting their personal information. Federal Trade Commission
Your Choices
You may contact us to:
• Request access to personal information associated with your account
• Correct inaccurate account information
• Request deletion of information, subject to legal and operational retention requirements
• Unsubscribe from promotional communications
• Ask questions about our privacy practices
Third-Party Links
The website may contain links to websites or services operated by third parties. Aqua Hale is not responsible for the content, security, or privacy practices of third-party websites.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Material changes may also be communicated through the website or by email when appropriate.
Contact Us
For privacy questions or requests, contact:
Aqua Hale
Email: info@aquahale.com
Website: aquahale.com